Buyer Terms

1. Who you are buying from

Items on the WatamuPulse Marketplace are sold by independent sellers: individuals and local businesses. WatamuPulse is not the seller. We run the marketplace, collect your payment, arrange delivery through our registered riders, and pay the seller once you have your item.

2. Paying

You pay WatamuPulse through M-Pesa. The price you pay is the item price, plus a delivery fee if you choose delivery, plus a small service fee (KSh 55 up to KSh 4,999; KSh 110 up to KSh 19,999; KSh 220 above that) that covers the cost of sending the money to the seller and the rider. All are shown before you pay and do not change after you confirm.

Apart from the service fee, you do not pay any WatamuPulse commission as a buyer. Our commission is deducted from what we pay the seller and the rider.

When M-Pesa confirms your payment you receive a receipt with a unique receipt number, by email and as a PDF you can save. Keep it: it is your proof of payment.

3. Your money is held until handover

We keep your payment until the item is handed to you. The seller is paid 48 hours after you give the rider (or the seller, for pickup) your 4-digit handover code, so there is time to report a problem. The rider is paid at once.

Only give your handover code once the item is in your hands and matches the listing. Giving the code confirms you have received the item.

4. If the seller cannot fulfil your order

The seller has 24 hours to accept a paid order. If the seller declines it (for example the item is no longer available) or does not answer in time, the order is cancelled and we refund what you paid, except the service fee, to the M-Pesa number you paid from, normally within 3 working days.

5. Problems with an item

If the item is not what was described, or is damaged, do not give your handover code. Contact us on WhatsApp +254 796 222 758 with your receipt number and we will help resolve it with the seller.

If you discover a problem after handover, report it within 48 hours with your receipt number and photos. We will review it with the seller; refunds after handover are decided case by case. The service fee is never refunded, because the cost of sending money has already been paid.

6. Delivery

Deliveries are made by registered WatamuPulse riders. Please be reachable on the phone number you gave at checkout. Your phone number and location are shared only with the seller and the rider handling your order.

7. Ratings

After handover you may rate the item. Ratings must be honest and about the item and the seller. We may remove ratings that are abusive or not genuine.

8. Your data

We store your order, payment and delivery details to process your order, keep financial records and resolve disputes, in line with the Kenya Data Protection Act, 2019. See our Privacy Policy for details.

9. Changes to these terms

We may update these terms. The version you accepted is recorded on your order and printed on your receipt, and it is the version that applies to that order.